Returns & Exchanges

Napalm Records offers a 30-day return window for most items, provided they are in their original, sealed condition and include all original packaging. We strive to ensure every fan is satisfied with their order, whether it is music, merchandise, or limited edition collectibles.

1

Initiate Your Return

Contact our customer support team with your order number and the reason for your return to receive a Return Authorization number.

2

Prepare the Package

Securely pack the items in their original packaging, ensuring that vinyl records and CDs are protected from potential transit damage.

3

Ship the Item

Affix the provided return label or address the package to our warehouse, then drop it off at your preferred carrier location.

4

Refund Processing

Once our quality control team inspects the returned goods, your refund or exchange will be processed within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing